Building a next-generation bug reporting app that integrates seamlessly into Jira
Problem
All good products require regular testing in development. This testing can be for a myriad of reasons; to test usability, find bugs, or allow stakeholders to give feedback on everything from font sizing to navigation structure.
re:bug was created because of the need for a tool that would allow all stakeholders – at every level of technical proficiency – to provide meaningful feedback to the development team quickly, concisely, and in a way that integrates seemlessly into the development team’s existing workflow.
Through exploration of the tools currently available, the team determined that no current solution satisfies all these needs satisfactorily, and {re:bug} was born.
Services provided
UX Design
UI Design
R&D
Software Design
Cloud Development
Algorithm Design
Architecture
User Testing
Solution
{re:bug} accessibility, speed and integration
While ideating around the issue of a feedback reporting tool, and examining what we felt were shortcomings of the existing solutions available, we determined three key pillars for the solution that would become re:bug; accessibility, speed and integration (with tester’s and developer’s existing workflows).
re:bug’s is presented as an overlay that sits above the app to be tested, allowing testers to review the app and create a report whenever they spot an issue. Multiple capture options are supported by easy to use annotation and markup tools, allowing testers to create detailed reports rapidly.
To fit into the existing workflow of tester’s and developer’s, re:bug integrates with Jira – the most widespread project management tool in software development. The reports that re:bug creates are posted directly into the specified Jira backlog for developers to action immediately.
While ideating around the issue of a feedback reporting tool, and examining what we felt were shortcomings of the existing solutions available, we determined three key pillars for the solution that would become re:bug; accessibility, speed and integration (with tester’s and developer’s existing workflows). re:bug’s is presented as an overlay that sits above the app to be tested, allowing testers to review the app and create a report whenever they spot an issue. Multiple capture options are supported by easy to use annotation and markup tools, allowing testers to create detailed reports rapidly. To fit into the existing workflow of tester’s and developer’s, re:bug integrates with Jira - the most widespread project management tool in software development. The reports that re:bug creates are posted directly into the specified Jira backlog for developers to action immediately.
“re:bug is an excellent tool - it makes giving feedback accessible for all our product stakeholders, and the integration with Jira is a true game changer. I don’t know how we ever managed without it, and I certainly don’t want to go back!”
Marko Djordjic, Android Developer at Digital Atrium
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